Wellcare Medicare OTC 2021
The Wellcare Medicare OTC 2021 offers member over the counter items at no cost. This is a plan benefit of their Medicare Advangate plans. OTC benefits are outlined in your plan package. If a member needs assistance determining eiligiblity, they can call the customer service number located on the back of their ID card to confirm.
Members with the OTC benefit have 3 ways to purchase approved items:
- You can purchase items online 24/7; just visit cvs.com/otch/wellcare. Once you are on the website, you will need to create an account. Simply click on the create an account tab and follow the instructions. Please be sure to have your member ID, birthdate, your zip code and a current email address handy. You will also need to create a password. (Remember to save your password for future use.)
- After you sign in you will be able to view your benefit amount, browse products and add items to your cart. When you are ready to place your order, just click on checkout and confirm your shipping information. You should receive your order within 14 days.
- Please note; you must submit online orders by 11:59 PM ET to have your order processed the same day. Also, be sure to place all orders by 11:59 PM ET so you do not miss the end of your benefit period as you will lose any unused benefits..
- To place an order; Call 1-866-819-2516 (TTY:711). Live agents are available Monday-Friday from 9am until 8pm. You will need to have your Id card available when you place your order.
- You can also place an order 24/7 by using the automated system. Just call the OTCHS (over the counter health solutions). After you are connected, you will need to input your birthdate. Once the authentication process is started, your name and address will be verified.
- Please have the numerical item code available before you place your order. Keep in mind, there is a 15 item limit on OTC orders.
- Just visit a participating retail location. If you need help finding a store; go to cvs.com/otchs/wellcare/storeloctor.
- Choose approved items form your OTC Health Solutions catalog.
- In the store you will see items that have blue labels on them. These labels identify eligible products. Please note: some prices may vary from catalog prices.
- Checkout at any register by showing the cashier your insurance card.
Items cannot be returned or exchanged. Call OTC Health Solutions 1-866-819-2516 (TTY:711) to report either missing or damaged items within 30 days of placing your order. You may receive a replacement item of equal or greater value as a substitution for out of stock items.
Please note: OTC items are intended for use by the insured only. Any unused OTC benefits will not roll over to the next benefit period
If you would like a copy of the 2021 catalog: Click here for Wellcare 2021 CVS OTC catalog.
Feel free to contact Crowe and Associates if you need help choosing a Medicare plan. You can reach us at (2903)796-5403 or by email at email@example.com.
Have Anthem instead of Wellcare? Click here to access the Anthem catalog.